Last updated: 31 August 2026

Goals Soccer School takes your privacy seriously. This Privacy Policy explains what personal information we collect, why we use it, how we protect it and the rights you have over your information.

We aim to collect only the personal information that we genuinely need to run our football coaching, teams, holiday clubs and related activities.

1. Who we are

The data controller is:

GOALS SOCCER SCHOOL LIMITED
Company number: 03673312
Registered office: 90 Carbeile Road, Torpoint, Cornwall, England, PL11 2NN

Email: goalsfootball@aol.com
Telephone: 07980 619215

In this policy, "Goals Soccer School", "Goals", "we", "us" and "our" refer to GOALS SOCCER SCHOOL LIMITED.

2. What information we may collect

The information we collect depends on how you interact with us.

Website enquiries

If you contact us through the website, by email, telephone or another communication method, we may collect:

  • your name;
  • your email address;
  • your telephone or mobile number;
  • the reason for your enquiry;
  • the contents of your message; and
  • any other information you choose to provide to us.

Please avoid including sensitive information about a child in a general website enquiry unless it is necessary for us to deal with your request.

Coaching and football activities

If your child takes part in our coaching sessions, teams or other football activities, we may need information such as:

  • the child's name;
  • date of birth or age group;
  • parent or carer details;
  • contact information;
  • emergency contact information;
  • attendance and booking information;
  • relevant medical, allergy, disability or additional-needs information;
  • information required for football registration or participation;
  • payment and transaction records; and
  • communications relating to the child's participation.

Some information about health, disability or medical needs may be classed as special category personal data. We only use this information where it is necessary to keep a participant safe, support their participation or meet our legal or safeguarding responsibilities.

Holiday Club enquiries and bookings

The website may allow you to enquire about or request a place at one of our Holiday Clubs.

Submitting an enquiry or request through the website does not take payment online or, by itself, necessarily complete a booking.

We may contact you afterwards to confirm availability and obtain the information needed to administer the booking. This may include:

  • parent or carer name and contact details;
  • child's name and age;
  • dates or sessions requested;
  • emergency contact details;
  • relevant medical, allergy, medication or additional-needs information;
  • authorised collection information;
  • consent and safeguarding information; and
  • payment and booking records.

Payment for Holiday Club places is currently arranged separately and is not processed through this website.

Club Voices and testimonials

If you submit a comment, testimonial or contribution through our Club Voices feature, we may collect:

  • your name or the display name you provide;
  • your relationship with Goals Soccer School;
  • your testimonial or comments;
  • relevant team, age-group, category or season information; and
  • any contact details required to administer your submission.

Submissions may be reviewed and moderated before publication.

Where a submission is intended to be published, we will only publish the information that is appropriate for that purpose.

Children should not submit Club Voices contributions directly without the involvement of a parent or carer. Where a contribution relates to or identifies a child, we may require appropriate parent or carer permission before publication.

If you would like a published Club Voices contribution removed, please contact us.

Photographs and video

We may take or use photographs and video in connection with coaching, teams, events and club activities.

Where an identifiable child is involved, we will manage photography and video in accordance with our safeguarding procedures and obtain appropriate permission where required.

We will not knowingly publish children's personal contact information alongside photographs.

Coaches, volunteers and officials

Where applicable, we may also process information about coaches, volunteers, officials and other people involved with the club for purposes including:

  • club administration;
  • qualification and training records;
  • safeguarding requirements;
  • DBS and FA compliance;
  • team administration;
  • communication; and
  • access to restricted areas of the website.

We do not publish DBS certificate numbers or other unnecessary safeguarding information.

3. Information collected automatically

Like most websites, our web server may automatically record limited technical information when you visit the site.

This can include:

  • IP address;
  • browser type;
  • device information;
  • date and time of access;
  • pages requested;
  • referring page; and
  • technical or security information.

We use this information where necessary to operate, maintain and secure the website, investigate technical problems and protect against misuse.

We do not use this information to build advertising profiles about visitors.

4. Cookies

Our website may use cookies or similar storage that are necessary for the site to function, including session or login functionality.

We do not currently intend to use advertising or behavioural tracking cookies.

Further information is available in our Cookie Policy.

If we introduce analytics, advertising or other non-essential cookies in the future, we will update our Cookie Policy and, where required, ask for your consent before placing them.

5. Why we use your information

We use personal information only where we have a legitimate reason to do so.

Depending on the circumstances, this may include:

To respond to enquiries

We use the information you provide to answer questions, respond to requests and communicate with you.

Our lawful basis will normally be our legitimate interests in responding to enquiries or taking steps at your request before providing a service.

To provide coaching, Holiday Clubs and football activities

We use personal information to:

  • administer bookings;
  • arrange coaching sessions;
  • operate teams and activities;
  • communicate with parents and carers;
  • manage attendance;
  • receive and record payments;
  • provide appropriate support to participants; and
  • fulfil our responsibilities as a football club and coaching provider.

Our lawful basis may be contract, taking steps before entering into a contract, legitimate interests, or legal obligation, depending on the circumstances.

Safeguarding and protecting children

We may process information where necessary to safeguard children and young people, respond to concerns, manage incidents or cooperate with relevant safeguarding organisations or authorities.

Our lawful basis may include legal obligation, legitimate interests and other lawful grounds available under UK data protection law.

Where special category information is involved, we will ensure that an appropriate additional legal condition applies.

The welfare and safety of children will take priority when we need to respond to a genuine safeguarding concern.

Health, medical and additional-needs information

We may use relevant health or medical information to:

  • respond appropriately to emergencies;
  • understand allergies or medical needs;
  • make reasonable adjustments;
  • help a child participate safely; and
  • fulfil safeguarding or other legal responsibilities.

We only collect information that is reasonably necessary for these purposes and restrict access to people who need it.

Club Voices, testimonials and publicity

Where you ask us to publish a testimonial or other contribution, we use the information to review, moderate and publish that content.

Depending on the circumstances, we may rely on your consent or our legitimate interests in promoting and documenting the work of the club.

Where consent is relied upon, you may withdraw that consent at any time.

Legal, financial and administrative purposes

We may also use information where necessary to:

  • maintain appropriate financial records;
  • deal with complaints;
  • establish or defend legal claims;
  • prevent fraud or misuse;
  • meet insurance requirements; or
  • comply with legal or regulatory obligations.

6. Children's personal information

Much of our work involves children and young people, so protecting children's information is particularly important to us.

We may need to collect information about a child so that they can safely participate in football coaching, teams, Holiday Clubs or other activities.

Where appropriate, information will normally be provided by a parent or carer.

We aim to:

  • collect only information that is necessary;
  • explain why information is required;
  • keep children's information secure;
  • limit access to people who need it;
  • avoid publishing unnecessary identifying information;
  • take particular care with photographs, video and testimonials; and
  • follow appropriate safeguarding procedures.

Children should not use general website forms to send us sensitive personal information without the involvement of a parent or carer.

A child who has a safeguarding concern should not be discouraged from contacting an appropriate trusted adult, our safeguarding contact, The FA, the police or another safeguarding organisation because of anything stated in this Privacy Policy.

7. Who we may share information with

We do not sell personal information.

We may share information where it is necessary and appropriate with:

  • coaches, team managers and authorised club personnel;
  • leagues, football associations and governing bodies where required for participation or safeguarding;
  • organisations providing website hosting, email or IT services to us;
  • payment, accounting or professional service providers where applicable;
  • insurers or professional advisers;
  • safeguarding organisations;
  • emergency services;
  • police, courts, regulators or other public authorities where required or permitted by law; and
  • other organisations where you have asked or authorised us to do so.

Anyone processing personal information on our behalf is expected to handle it appropriately and securely.

We will not share information simply because somebody asks for it. We consider whether there is a proper reason and lawful basis for doing so.

8. Safeguarding disclosures

There may be circumstances where confidentiality cannot be maintained, particularly where we believe a child or another person may be at risk of harm.

Where appropriate, safeguarding information may be shared with people or organisations such as:

  • our Club Welfare Officer or safeguarding personnel;
  • Devon FA or The Football Association;
  • children's social care;
  • the police;
  • emergency services; or
  • other appropriate safeguarding bodies.

We will only share information that we reasonably consider necessary and appropriate in the circumstances.

9. How long we keep information

We do not keep personal information for longer than we reasonably need it.

The exact retention period depends on the type of information and why we hold it.

For example:

  • unsuccessful or general enquiries will normally be deleted when they are no longer required;
  • booking and participant information will be retained while needed to administer the activity and for an appropriate period afterwards;
  • financial records may need to be retained for the period required by tax, accounting or other legal requirements;
  • safeguarding records may need to be kept for longer periods in accordance with safeguarding requirements and relevant guidance;
  • accident, incident and insurance information may be retained for as long as reasonably necessary to deal with potential claims;
  • Club Voices or testimonials may remain published until they are no longer relevant or until an appropriate request for removal is received; and
  • technical server or security records will normally be retained only for as long as reasonably necessary for security and administration.

When deciding how long to retain information, we consider its nature, the reason it was collected, safeguarding requirements and any legal, insurance or regulatory obligations that apply.

Information that is no longer required will be securely deleted, destroyed or anonymised where appropriate.

10. Where your information is stored

We aim to use reputable service providers and take reasonable steps to keep personal information secure.

Some providers of website, email, cloud or IT services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal mechanism or safeguard is in place where required by UK data protection law.

11. Security

We take reasonable organisational and technical measures to protect personal information against:

  • unauthorised access;
  • loss;
  • misuse;
  • alteration;
  • accidental disclosure; and
  • destruction.

Access to personal information is limited where appropriate to people who need it for their role.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Restricted coach accounts

Some areas of our website may be available only to authorised coaches or other personnel.

Login information and associated technical data may be processed to:

  • authenticate users;
  • maintain account security;
  • prevent unauthorised access;
  • administer accounts; and
  • investigate suspected misuse.

Users of restricted areas must keep their login credentials confidential and should notify us promptly if they believe an account has been compromised.

13. Links to other websites

Our website contains links to third-party websites, including football organisations, sponsors and other useful resources.

We do not control those websites or how they process personal information.

When you follow an external link, you should check the privacy information provided by that organisation.

14. Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • ask what personal information we hold about you;
  • request a copy of your personal information;
  • ask us to correct information that is inaccurate or incomplete;
  • ask us to delete personal information in certain circumstances;
  • ask us to restrict how information is used in certain circumstances;
  • object to certain uses of your information;
  • receive certain information in a portable format where the right applies; and
  • withdraw consent where we rely on consent to process your information.

Not every right applies in every situation.

If you wish to exercise one of your rights, please contact us using the details below. We may need to confirm your identity before releasing or changing personal information.

There is normally no charge for exercising your data protection rights.

15. Your right to object

Where we process your personal information on the basis of our legitimate interests, you have the right to object to that processing in certain circumstances.

Please contact us if you wish to object to the way we are using your information.

16. Withdrawing consent

Where we rely on your consent, you may withdraw that consent at any time.

Withdrawing consent does not make any use of your information before the withdrawal unlawful.

For example, if you previously agreed to the publication of a testimonial or photograph, you can contact us to discuss withdrawal or removal.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk/

Further information about your data protection rights is available from the ICO.

18. Changes to this Privacy Policy

We may update this Privacy Policy when our services, website or legal responsibilities change.

The latest version will always be published on this page and the "Last updated" date will be changed accordingly.

Where a change significantly affects how we use personal information, we will take reasonable steps to bring it to the attention of people affected.

19. Contact us

If you have a question about this Privacy Policy, would like to exercise a data protection right or want to raise a privacy concern, please contact:

GOALS SOCCER SCHOOL LIMITED

Email: goalsfootball@aol.com
Telephone: 07980 619215

Registered office:
90 Carbeile Road
Torpoint
Cornwall
PL11 2NN

Company number: 03673312

20. Your Data Rights under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR) & the Data Protection Act 2018, you maintain legal rights regarding personal data generally held by businesses (such as the right to access, rectify, or erase data). If you contact us directly outside of the website (via direct email or telephone), any personal information you provide voluntarily will be handled in accordance with UK data protection laws.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you have concerns about data handling.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect updates to our website or legal requirements. Any changes will be posted directly on this page with an updated revision date.

22. Contact Us

If you have any questions about this Privacy Policy, you can contact us directly:

Company: GOALS SOCCER SCHOOL LIMITED
Address: Plym House, 3 Longbridge Road, Marsh Mills, Plymouth, Devon, PL6 8LT
Email:goalsfootball@aol.com
Phone: 07980 619215